Privacy Policy

Dietician Lavanya Balraj (“we”, “our”, or “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal information when you visit our website or book a consultation with us.

1. Information We Collect

We collect information you voluntarily provide when you: • Fill in our contact or booking form (name, email, phone number, health goal) • Send us a message via WhatsApp • Communicate with us by email or phone We do not collect any sensitive health data through our website. Any clinical information shared during a consultation is handled in strict confidence and is not stored digitally without your consent.

2. How We Use Your Information

We use the information you provide to: • Respond to your enquiries and booking requests • Schedule and manage your consultations • Send appointment reminders or follow-up messages • Improve our services and website We will never sell, rent, or trade your personal information to third parties.

3. WhatsApp Communications

Our website uses WhatsApp as the primary communication channel for booking consultations. When you click "Book on WhatsApp," your details are pre-filled in a WhatsApp message that you choose to send. By sending the message, you consent to communicating with us via WhatsApp. WhatsApp's own privacy policy applies to messages sent through their platform.

4. Cookies

Our website may use essential cookies to ensure basic functionality. We do not use tracking, advertising, or analytics cookies. You can disable cookies in your browser settings without affecting your ability to use our website.

5. Data Security

We take reasonable precautions to protect your personal information. However, no method of transmission over the internet is 100% secure. We encourage you to use secure channels when sharing sensitive information.

6. Third-Party Links

Our website may contain links to external sites (such as Instagram, Facebook, or WhatsApp). We are not responsible for the privacy practices of those sites and encourage you to review their policies separately.

7. Your Rights

You have the right to: • Request access to the personal data we hold about you • Request correction or deletion of your personal data • Withdraw consent for us to contact you at any time To exercise any of these rights, please contact us via WhatsApp or email.

8. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with the updated date. Continued use of our website after changes are posted constitutes your acceptance of the updated policy.

9. Contact Us

If you have any questions about this Privacy Policy, please reach out to us via WhatsApp at +91 73586 32870 or visit our clinic at No. 88/141, Kath Bada Main Road, Old Washermanpet, Chennai - 600021.